CUSTOMER SERVICE
Telephone | Order & Inquiries | Canada
416-926-1338 or Toll-free: 1-888-926-6655 | Monday - Friday 9 am - 6 pm (EST)
Telephone | Order & Inquiries | USA
Toll-free: 1-888-926-6655 or 416-926-1338 | Monday - Friday 9 am - 6 pm (EST)
Telephone | Order & Inquiries | International
416-926-1338 | Monday - Friday 9 am - 6 pm (EST)
Telephone | Order & Inquiries | Wholesale & Designers
416-926-1338 or Toll-free: 1-888-926-6655 (Canada & USA) | Monday - Friday 9 am - 6 pm (EST).
ORDERING INFORMATION
How do I place an order?
The easiest and most efficient way to place an order is through our website at mariegisele.com
Just add the items you like to purchase to your shopping cart and check out using our secure checkout system. All prices listed on our website are suggested retail prices.
What are your office hours?
Our office hours are Monday to Friday - 9:00 am to 6:00 pm EST.
Can I order a custom piece of art?
Yes. Our commission work can be a single custom piece or an entire line of art pieces. Custom art is available for home owners, hotels, restaurants, casinos, interior designers and art collectors. The orders are shipped from 3 to 10 business days, depending on the size, materials and customization chosen. Please contact us at marie@mariegisele.com with your specific project.
Can I order Marie Gisèle art without frames?
Yes. You can order any unframed art by selecting the "unframed" option before adding to your cart.
Availability
All items on the Marie Gisèle website are unique, one-of-a-kind creations. As such, some items may only be available in very small or single quantities. Our shadow boxes are single edition items, and individually stamped with our embossed logo at the back. Once an item has been sold, we are going to indicate it on the website. Therefore we do our best to ensure the website is updated with the most current product inventory.
Colours and Inaccuracies
It is our goal to ensure all items on the Marie Gisèle website are presented with the most accurate and up-to-date information. Please be advised that due to the variance of computer monitor displays, some colours may not display the same as the finished product.
What forms of payment do you accept?
Orders can be placed through mariegisele.com via credit card or Paypal. We accept VISA, MasterCard, American Express, and PayPal. Prices appear in Canadian dollars (CAD).
Do you add Sales Tax?
Applicable Canadian sales tax is applicable.
What are your shipping and handling costs?
We offer SHIPMENT ANYWHERE.
SHIPPING AND PACKAGING
What shipping methods do you offer?
We ship worldwide. All orders (framed and unframed) are shipped from Toronto, directly to your residence or business. All items are carefully packaged to prevent damage during transit. All orders are shipped via Canada Post Ground. Request for expedited delivery may be made via email sent to marie@mariegisele.com. You may be required to pay local or national import duties or taxes to your local customs office. No shipment is made to a P.O. Box.
What is your standard delivery time for shipments?
Orders are shipped from 3 to 7 business days depending on the size, and materials chosen. Delivery times vary based on your location and the method of delivery. Each piece of artwork is handmade to order in Toronto, Canada.
Duties and Taxes
In some cases you may be required to pay duties or taxes to claim your package, depending on your local customs office. Marie Gisèle Creations has no control over this, and has no way of finding out the total cost of duties and taxes. We recommend that you contact your local postal service or customs bureau for more specific information.
RETURN AND EXCHANGE POLICY
What is your return/exchange policy?
We stand by the quality of our art products and guarantee your satisfaction, however due to the nature of our handmade art products, we do not accept any returns or exchanges. Our Return/Exchange Policy only covers damages and incorrect shipments. Please inspect your shipment thoroughly on arrival as we do not accept damage claims after 10 days of delivery.
If your order arrives damaged or if you receive the wrong item, please contact marie@mariegisele.com to obtain a Return/Exchange Authorization Request prior to shipping an item back to us. Damaged items need to be photographed.
Once the Return/Exchange Autorization Request has been issues, you are going to receive a free replacement (or a similar item if it was an original item) or a full refund. Shipping charges for returned products such as damaged goods and incorrect shipments are refunded.
In case of shipping damages or mistakes, the returned items must be packaged as it was shipped, and replacement items are covered by Marie Gisèle Creations.
How do I obtain a Return Authorization?
To request a Return Authorization number, please send us an email at marie@mariegisele.com or call at 416-926-1338 or toll-free at 1-888-926-6655 (Canada and US).
What is your cancellation policy?
A 20% re-stocking fee is charged for any products that are cancelled, changed or returned. We do not accept returns that arrive damaged due to poor re-packaging. Returned items must be packaged as they were shipped.
What is your policy regarding damaged or lost items?
If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We are going to have the damaged package picked up and we are going to ship a new package to you at no charge. Claims for damages or quality concerns that are not brought to the attention of Marie Gisèle Creations within 10 days of receipt cannot be accepted. Damaged products are not accepted without prior approval. If your order is lost during transit, we are going to ship a new product to you right away. To request a Return Authorization number, please send us an email at marie@mariegisele.com or call at 416-926-1338 or toll-free at 1-888-926-6655 (Canada and US).
An item in your store is listed as Sold Out. Is it going to be back in stock?
Unfortunately, some of our items are one-of-a-kind creations. Some products, once it has been sold, it is no longer available for purchase. Prints are always in stock unless removed from the website.
How should you take care of your artwork?
We recommend that you hang your artwork away from direct sunlight. Do not clean with water, glass cleaner, or any other liquids. Use a soft brush to gently remove dust particles.
GIFT CERTIFICATES
How do I purchase gift certificates?
To purchase a gift certificate, please send us an email at marie@mariegisele.com or call at 416-926-1338 or toll-free at 1-888-926-6655 (Canada and US).
How do I redeem my gift certificate?
Each gift certificate has a unique discount code. Once you are ready to make your purchase, enter the code at checkout to redeem your gift certificate. This code may only be redeemed once.
Disclaimer
We cannot be held financially liable if the artwork that you order does not arrive within a specified time schedule.
PRIVACY POLICY
Protecting your privacy and security of your personal and payment information is a top priority and something we take very seriously. We have taken careful measures to secure any information that you provide. We do not sell, rent, trade, or, share your information with a third party for any reason.
We request personal information from you on this website (name, address, telephone number, email address, credit card information, etc.), we collect this information from you on a purely voluntary basis.
Marie Gisèle Creations does not intentionally disclose any information you provide to any third party without having your permission to do so.
Information you provide for purchasing something online at our store is shared in order to complete transactions only, this means cooperation with payment processors, your credit card company, and any other financial gateways.
In using the Marie Gisèle Creations website, you are providing your consent to our Privacy Policy. If you do not agree to this policy, please do not use this site. Continued use of this site after changes to these terms is representative of your acceptance of these terms.
We reserve the right to transfer information, including your personal information, to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of Marie Gisèle Creations.
COPYRIGHT
ALL OF THE CONTENT OF THIS WEBSITE IS THE COPYRIGHT OF MARIE GISÈLE CREATIONS AND IS PROTECTED BY INTERNATIONAL COPYRIGHT LAWS. THIS WEBSITE, THE IMAGES, CONTENT, AND ANY AND ALL PORTIONS THEREOF ARE EXPLICITLY PROHIBITED FROM BEING REMOVED OR COPIED AND ARE PROTECTED PURSUANT TO FEDERAL COPYRIGHT LAWS, INTERNATIONAL TREATIES AND CONVENTIONS, AND OTHER APPLICABLE INTELLECTUAL PROPERTY LAWS. ALL RIGHTS ARE RESERVED UNLESS EXPRESSLY INDICATED OTHERWISE.
ANY REPRODUCTION, DOWNLOADING, MODIFICATION, TRANSMISSION, TRANSFER, SALE, PERFORMANCE OR DISPLAY OF ANY OF THE CONTENT, THE IMAGES, AND THE PORTIONS THEREOF, WITHOUT THE EXPRESS PERMISSION OF MARIE GISÈLE CREATIONS IS STRICLY PROHIBITED.
TRADEMARK
The work of Marie Gisele is a registered trademark of Marie Gisèle Creations and any use of any Marie Gisèle Creations trademark, logos, trade name and other works is strictly prohibited. Marie Gisèle Creations reserves the right to modify these terms at any time.
Call 416-926-1338, toll-free at 1-888-926-6655 (Canada and US)
Monday ‐ Friday, 9am to 6pm EST